Every hospital and health care system has special needs and challenges, no matter what the city or country.

Our work begins by evaluating your project to ensure your vision is fully captured, needs are understood, local infrastructure and capabilities are documented, and future plans are accommodated. This assessment will provide the foundation for the Business Plan and prospective brand partnerships that you are imagining.

• Customer/Client Interviews
• Market Based Clinical Needs Analysis
• Geographic Infrastructure Capacity Study
• Population, Immigration, and Demographics Evaluation
• Business Plan Development
• Destination Medical Brand Partnerships

We facilitate face-to-face discussions with your physicians, nurses and other support staff along with our American content experts so that the interior design and operational workflows of new clinical areas are “patient-friendly” and efficient for staff. We’ve seen through our process up to a 65% reduction in the number of steps a nurse takes while caring for patients, leading to higher patient satisfaction. Finally, we can help create your master facilities plan which is your healthcare roadmap for the future.

• Lean-Led Design
• Best-In-Class Construction Methodology
• Sustainability and Reduction of Energy Consumption Assessment
• US best practice interior design knowledge blended with local needs
• Master Facility Plan

We believe the actual building, when constructed correctly, aids in the healing process and plays an important part in delivering excellent patient care. To deliver that, our team serves as your representative during the construction period, ensuring the Master Facility Plan is followed. Our team works closely with the architects, engineers, contractors, owners, and local officials to make sure the construction meets established standards and timelines.

• Capital Equipment Partner Evaluation and Selection
• Joint Commission International (JCI) Standard-Ready
• Clinical Management and Construction Team Integration

We work with every clinic and hospital team so that they have an opportunity in a nearly-finished environment to train and improve methodologies and services. This ensures that patients receive the highest level of service and clinical care possible from opening day.

• Medical Staff and Nurse Caregiver Credentialing
• Clinical Process Training
• Equipment Testing
• Customer Service Training
• Supply Chain Testing and Reconfiguration
• Maintenance, Culinary and Support Services Testing

The primary goal of Joint Commission International (JCI) accreditation is to ensure that International hospitals not only perform evidence based practices but also give importance to access, affordability, efficiency, quality and effectiveness of healthcare.

We help our clients define the performance expectations, structures, and functions that must be in place for a hospital to be accredited. We will also integrate JCI concepts with daily quality and safety management to make a safer, better and more satisfying environment for patients.

Our assessment will include the organization’s culture, clinical practice, personnel and talent, and the value the organization delivers to its patients and community. Achieving and maintaining the accreditation is an indication of safety and quality standards and a dedication to provide patients the best level of care possible.

• Foundational Assessments
• Safety and Emergency Preparedness Planning and Evaluation
• Policy Development
• Quality Improvement Workshops
• Mock Surveys
• Hands-on Training

Benefits of JCI accreditation and certification

• Provides education on leading practices to improve clinical and business processes
• Improves risk management and results in risk reduction
• Strengthens community confidence in the quality and safety of care
• On-site evaluations conducted by highly trained clinicians and patient safety experts
• Standards developed by health care experts from around the world

(Source: The Joint Commission)

Once hospitals and clinics are built, they must be professionally staffed and managed. We continue to work with you along the journey by providing onsite C-Suite
American-trained and experienced leadership. This is rare in the industry, but we believe it is critical to ensure the adoption of the best clinical and administrative practices. We also provide onsite C-Suite leadership for existing hospitals that we did not commission.

• US C-Suite Leadership Onsite Living in Country
• Alliances and Partnership Development
• Corporate Culture Integration Program
• Clinical Programs and Operations – Service Line Planning and Program Assessment
• Clinical Education – Medical, Nursing, Pharmacy and Radiology
• Quality and Patient Safety
• Transforming into a Destination Medical Center
• Marketing – Public Relations, Communication, Advertising, Brand Evaluation and Strategy
• Concierge Service Training – Enhancing the Patient and Family Experience
• Performance and Data Analytics
• Financial, Budgeting, Revenue Cycle and Business Operations
• Human Resources – Selection, Retention and Training of Staff